FAQ IPTV - Frequently Asked Questions

IPTV stands for “internet protocol television”. basically, it means watching tv on the Internet. you do not require cable tv; it’s the same as watching a movie by streaming on Netflix.

is an inexpensive option in the current market and includes a slew of telecommunications providers. there are new channels on the horizon, so the variety is always expanding…
– you get over 16000 ordinary & premium channels instantly.
– you get over 90000 movies & tv shows (VOD) multi-language.
– no more expensive cable bills.
– our IPTV service is always up 99,99 % of the time!
– solid IPTV service, without buffering and freezing (stable internet required).
– you get a 100% satisfaction guarantee.
– you get the better price.
– you get 24/7 customer service.
– you can connect your VPN using our IPTV without problems.
– our server includes all qualities SD, HD, FHD, and 4K.
– free trial 24h.

Yes, there is a 5h trial subscription code available. you can get it from our website automatically.

there are a couple of fundamental IPTV systems used to access the content. IPTV systems can be channelled from a broadcast platform and displayed to multiple viewers simultaneously. IPTV systems can be used to offer VOD (video on demand). the system is accessed with a set-top box (along with relevant accessories).

Yes, you can watch our IPTV from anywhere in the world but you will need to make sure your internet speed is above 4 Mbps to watch the channels without any issues.

We understand that many of our users would like the flexibility to stream on multiple devices with ease. While our standard subscription does not support simultaneous streaming on multiple devices, we have exciting news for you! We now offer a dedicated subscription plan specifically designed to cater to those who want to enjoy our service on two or more devices at the same time.

By upgrading to our multi-device subscription, you can enjoy the convenience of streaming on multiple devices without any concerns about IP address or username blocking. No more hassle or worries – simply contact our support team, and they will be delighted to assist you in switching to the multi-device subscription.

With this new option, you can watch your favourite shows and movies on your TV while your family members enjoy their preferred content on their tablets or smartphones. It’s all about providing you with a seamless and enjoyable streaming experience across all your devices. Don’t wait any longer – get in touch with us today, and unlock the full potential of your entertainment options!

Our IPTV service takes advantage of cutting-edge H264 technologies, ensuring that you experience the best quality and compression settings currently available in the industry. Our streams typically have an approximate size of around 8 Mbit, providing a smooth and high-quality viewing experience.

We do want to highlight that when switching channels, there might be a temporary increase in bandwidth usage due to the nature of the H264 protocol. As a result, we recommend a minimum internet connection speed of 8 Mbit to ensure seamless channel switching and uninterrupted streaming.

For those who love to watch HD channels, we recommend a connection speed of at least 16 Mbit. This will ensure that you get the best possible HD streaming quality without any buffering or delays.

At our core, we strive to deliver a top-notch IPTV experience, and having a reliable internet connection that meets the recommended speeds is essential to achieving that goal. So, whether you’re enjoying our standard channels or indulging in the crystal-clear visuals of HD, we want you to have the best possible entertainment experience with us.

To ensure you enjoy the highest possible resolution and a smooth streaming experience, we highly recommend using an Ethernet connection for your device hardware. Ethernet connections provide a stable and reliable internet connection compared to Wi-Fi, which can be susceptible to interference and signal drops.

By connecting your device directly to your network via an Ethernet cable, you eliminate potential wireless connectivity issues, reducing the chances of buffering or pixelation during streaming. This is especially crucial when streaming content in high resolution, such as HD or 4K, where a consistent and robust internet connection is vital to maintain optimal video quality.

So, whether you’re watching your favourite movies, sports events, or TV shows, investing in an Ethernet connection for your device hardware will undoubtedly enhance your viewing experience. Say goodbye to interruptions and hello to seamless streaming with the reliability of an Ethernet connection.

If you encounter a script error message, it is highly probable that your internet connection speed is slow or possibly disconnected. Script errors often occur when the webpage or application is unable to load or execute certain scripts due to a lack of data transfer speed or a complete loss of internet connectivity.

Here are a few steps you can take to address the issue:

  1. Check your internet connection: Ensure that your device is connected to the internet. If you are using Wi-Fi, make sure you have a stable connection. Consider switching to an Ethernet connection for a more reliable and faster internet connection.
  2. Test your internet speed: Use an online speed test tool to check your internet speed. If the speed is significantly lower than what you expect or what is required for the application or website you are using, it could be the cause of the script error.
  3. Restart your router: Sometimes, network issues can be resolved by simply restarting your router or modem. Power off the router, wait for a few seconds and then turn it back on.
  4. Clear browser cache: Old cache data can sometimes interfere with website scripts. Clear your browser’s cache and cookies to ensure you are loading the latest content.
  5. Try a different browser: If the script error persists, try using a different web browser to see if the issue is specific to the browser you were using.
  6. Contact your Internet Service Provider (ISP): If you consistently experience slow internet speeds or frequent disconnections, it may be worth reaching out to your ISP to troubleshoot and resolve any potential connectivity problems.

By taking these steps, you can improve your internet connection speed and resolve script errors, providing you with a smoother and more enjoyable online experience.

We take immense pride in our IP networks, meticulously designed to provide users with the utmost optimal connections and top-notch performance. Our focus is to deliver high-quality output consistently, ensuring you receive nothing but the best from our services on a regular basis.

By leveraging advanced network infrastructure and cutting-edge technologies, we maintain exceptional performance levels across our IP networks. This dedication allows us to offer a seamless and unparalleled streaming experience to our valued users.

Whether you’re watching your favourite movies, indulging in live sports events, or staying up-to-date with your beloved TV shows, our commitment to delivering the best possible quality remains unwavering. We understand that nothing is more important than ensuring you have an enjoyable and uninterrupted viewing experience, and that’s exactly what we strive to achieve every step of the way.

So rest assured, when you choose our services, you’re choosing an IP network designed to provide optimal connections and consistent high-quality performance. Embrace entertainment at its finest, with the confidence that you’ll always receive the excellence you deserve.

We highly recommend that your internet speed be above 4Mbps for smooth and uninterrupted channel streaming. A download speed of 4Mbps and an upload speed of around 1Mbps are essential for optimal viewing quality and performance. Fortunately, in most homes across Europe, internet speeds tend to surpass this recommended threshold, allowing for a fantastic streaming experience.

To verify your current internet speed and ensure it meets the requirements, you can visit speedtest.net. This reliable online tool will assess your download and upload speeds, providing valuable insights into your internet connection’s capabilities.

With a robust internet connection, you can enjoy our channels seamlessly, free from any buffering or lag issues. We strive to ensure that your entertainment remains our top priority, and we’re committed to providing you with the best possible streaming experience.

So, whether you’re watching live events, catching up on your favorite shows, or exploring new content, make sure your internet speed aligns with our recommendations, and let the entertainment unfold with smoothness and precision.

We take pride in offering extensive device support, ensuring compatibility with a wide range of platforms to cater to your diverse needs. Our service is designed to seamlessly work on various devices, providing you with flexible options for your entertainment preferences.

You can enjoy our IPTV service on:

  1. Smart TVs: Stream your favorite channels directly on your Smart TV, making it a convenient and immersive experience.
  2. Kodi: Integrate our IPTV service with Kodi to access a wide array of channels and content within the Kodi media player.
  3. VLC: Watch channels on your PC or laptop using the popular VLC media player, known for its versatility and compatibility.
  4. Set-Top Boxes: Our service supports various set-top boxes like VU+, Dreambox, Enigma, and other similar devices, bringing IPTV capabilities to your TV setup.
  5. Android Boxes: Experience the convenience of Android-based devices by streaming our content on Android boxes, expanding your entertainment possibilities.
  6. Android Smartphones: Carry your entertainment on the go with our app, available for Android smartphones, so you never miss your favorite shows and events.
  7. Max Devices: Our IPTV service extends its support to a broad range of devices, ensuring that you have the flexibility to watch our channels on your preferred platform.

By providing compatibility with a diverse range of devices, we aim to make your viewing experience as convenient and accessible as possible. Whether you prefer to watch on a large Smart TV screen or enjoy content on your handheld Android device, our service has got you covered. Embrace entertainment without boundaries as you explore our vast array of channels on the device that suits you best.

You will see the “clear cache” option when you select “maintenance” under the “programs” tab.

Yes, your Android, iPhone, or iPad can be used as a remote control for Kodi. There are several remote control apps available for both Android and iOS devices that allow you to control Kodi from your mobile device. These apps provide a user-friendly interface, making it easy to navigate through Kodi’s menus and control playback.

To use your Android, iPhone, or iPad as a remote control for Kodi, follow these general steps:

  1. Go to the app store on your device (Google Play Store for Android or Apple App Store for iOS).
  2. Search for “Kodi Remote” or “XBMC Remote” to find remote control apps designed for Kodi.
    Download and install the app of your choice.
  3. Ensure that your mobile device and the device running Kodi are connected to the same Wi-Fi network.
  4. Open the app, and it should automatically detect Kodi running on your network. If not, you might need to enter the IP address of your Kodi device manually.
  5. Once the connection is established, you can use the remote control app to navigate Kodi, control playback, and interact with menus.
    Different remote control apps may offer varying features and interfaces, so you can explore multiple options to find the one that best suits your preferences. Some popular remote control apps for Kodi include “Kore – Official Kodi Remote” for Android and “Official Kodi Remote” for iOS.

Using your Android, iPhone, or iPad as a remote control can enhance your Kodi experience by providing convenient and intuitive control over your media center.

IPTV does not require any satellite or dish equipment for its operation. IPTV services utilize your existing internet connection to establish a connection to the IPTV platform.

With IPTV, the content is transmitted over the internet in the form of data packets, and you can access and watch this content on various compatible devices like Smart TVs, computers, smartphones, tablets, and set-top boxes.

By using your internet connection to stream content, IPTV eliminates the need for traditional satellite or dish equipment, making it a more flexible and convenient solution for accessing television programming and on-demand content.

So, whether you’re at home or on the go, as long as you have a reliable internet connection and a compatible device, you can enjoy IPTV services without the hassle of additional hardware or equipment.

Yes, you can turn your regular television into a Smart TV by using an Android TV box device. An Android TV box is a compact device that runs on the Android operating system, similar to smartphones and tablets. It connects to your TV via an HDMI port and provides access to various smart features and apps, making your TV “smart.”

Here’s how you can do it:

  1. Purchase an Android TV Box: First, you’ll need to purchase an Android TV box. There are various options available in the market, so choose one that meets your requirements and budget.
  2. Connect the Android TV Box to your TV: Use an HDMI cable to connect the Android TV box to an available HDMI input on your television.
  3. Power up the Android TV Box: Plug in the power adapter of the Android TV box and turn it on.
  4. Setup and Configuration: Follow the on-screen instructions to set up the Android TV box. This may involve connecting to your Wi-Fi network and signing in with your Google account.
  5. Access Smart Features and Apps: Once the Android TV box is set up, you can access a variety of apps and services through the Google Play Store, just like you would on an Android smartphone or tablet. This includes streaming apps, games, social media, web browsers, and more.
  6. Control the Android TV Box: You can control the Android TV box with the included remote control, or some models allow you to use your smartphone as a remote through dedicated apps.

By using an Android TV box, you can transform your regular TV into a Smart TV, giving you access to a wide range of entertainment options and online content. Enjoy streaming your favorite shows, movies, and videos, play games, browse the internet, and much more, all on your existing television set.

If the channels aren’t working on your Smart TV despite uploading the playlist, there could be several reasons behind this issue. Let’s explore some common troubleshooting steps to identify and resolve the problem:

  1. Check the Playlist URL: Double-check the playlist URL you uploaded to your Smart TV’s IPTV app. Ensure that the URL is correct and complete. Sometimes, a small typo or missing character in the URL can cause issues with loading the channels.

  2. Verify Internet Connection: Ensure that your Smart TV is connected to the internet and that the connection is stable. An unreliable or weak internet connection can lead to streaming issues.

  3. Update the Playlist: If the playlist was working previously but is not working now, try updating the playlist URL. IPTV providers may occasionally change their URLs or update their content, so keeping the playlist up-to-date is essential.

  4. Check IPTV App Compatibility: Confirm that the IPTV app you are using on your Smart TV supports the playlist format you uploaded. Some apps may have limitations on the types of playlists they can handle.

  5. Verify IPTV Provider Status: Check if your IPTV provider is experiencing any technical issues or outages. It’s possible that the issue is on their end, and they may need some time to resolve it.

  6. Test the Playlist on Other Devices: To ensure the problem isn’t specific to your Smart TV, try loading the playlist on other devices such as a computer, smartphone, or tablet. If the channels work on these devices, the issue might be related to your Smart TV’s IPTV app.

  7. Restart the Smart TV: Sometimes, simply restarting your Smart TV can resolve minor software glitches that may be affecting the IPTV app’s performance.

  8. Update IPTV App and Firmware: Make sure that both your Smart TV’s firmware and the IPTV app are up-to-date. Outdated software can cause compatibility issues with the playlist.

  9. Contact IPTV Support: If you have tried all the above steps and the channels are still not working, reach out to your IPTV provider’s support team. They can assist you further in diagnosing and resolving the issue.

By following these troubleshooting steps, you should be able to identify the cause of the problem and get your channels working again on your Smart TV.

If the channels are not working on the Smart IPTV (SIPTV) app but are working in VLC Player, there could be several reasons for this discrepancy. Let’s explore some possible causes:

  1. Playlist Format: Smart IPTV app (SIPTV) and VLC Player may support different playlist formats. Check if the playlist format you uploaded to SIPTV is compatible with the app. VLC Player is known for its wide compatibility with various playlist formats, so the playlist that works in VLC might need some adjustments or conversion for SIPTV.

  2. App Configuration: Verify that you have set up the Smart IPTV app correctly on your Smart TV. Ensure that you have entered the correct playlist URL and that the app has access to your internet connection. A misconfiguration in the app settings could prevent channels from playing.

  3. Internet Connection: Make sure your Smart TV has a stable and reliable internet connection. A weak or intermittent connection may cause buffering or playback issues in the SIPTV app, even if VLC Player works fine.

  4. SIPTV App Issues: Smart IPTV app updates and server status can impact its functionality. Check for any available updates for the SIPTV app on your Smart TV and ensure that the app is working correctly.

  5. Geographical Restrictions: Some IPTV providers may have regional restrictions on their channels. It’s possible that certain channels are not available in your location, and this restriction could be affecting the SIPTV app but not VLC Player.

  6. App Limitations: SIPTV might have certain limitations or restrictions based on your Smart TV’s model or the version of the app. VLC Player, being a more versatile media player, may handle content that SIPTV cannot.

  7. Playlist Compatibility: As VLC Player is a desktop-based media player, it might be more lenient with handling playlists, while SIPTV on Smart TVs might be more restrictive in terms of playlist compatibility.

  8. SIPTV Server Load: If many users are accessing the same IPTV channels via SIPTV at the same time, it can create server load, leading to temporary issues with streaming.

To troubleshoot the issue, you can try the following:

  • Double-check the playlist format and settings in the SIPTV app.
  • Restart your Smart TV and the SIPTV app.
  • Test with a different playlist or IPTV provider.
  • Contact SIPTV support or check their community forums for any known issues.
  • Verify if there are any specific regional restrictions for the channels you are trying to access.

If the problem persists, reaching out to SIPTV support or your IPTV provider’s support team can help you resolve the issue more effectively.

Buffering issues on some channels can be caused by various factors. Here are some common reasons why you might be experiencing buffering problems:

  1. Internet Connection Speed: Buffering occurs when your internet connection is not fast enough to keep up with the streaming data. If your internet speed is slow or fluctuates, you may experience buffering on certain channels, especially those with higher quality (HD or 4K) streams.

  2. Network Congestion: High network traffic, either on your local network or at the server’s end, can lead to buffering. During peak hours or when many users are accessing the same content simultaneously, network congestion can cause delays in data transmission.

  3. Server Overload: If the IPTV server providing the channels is overloaded with too many users, it can result in buffering issues. This is more likely to happen with free or heavily utilized IPTV services.

  4. Device Performance: Older or less powerful devices might struggle to process the streaming data, leading to buffering. Ensure that your device meets the recommended specifications for streaming content.

  5. Playlist Source: The source of the playlist or the IPTV provider might experience technical issues, leading to buffering problems on specific channels.

  6. Geographical Restrictions: Some IPTV channels might have geographical restrictions, meaning they are not available in certain regions. If you are accessing a restricted channel, it can lead to buffering.

  7. Wi-Fi Interference: If you are using Wi-Fi to connect your device, interference from other electronic devices or physical obstacles between the device and the router can affect the connection quality, causing buffering.

To resolve buffering issues, you can try the following steps:

  • Check Internet Speed: Test your internet speed using a reliable speed testing website to ensure it meets the recommended speed for streaming.

  • Use Ethernet Connection: If possible, connect your device to the router using an Ethernet cable for a more stable and reliable internet connection.

  • Restart Devices and Router: Power cycle your streaming device and router to refresh the connection.

  • Try a Different Channel: If buffering occurs on specific channels, try switching to a different channel to see if the issue persists.

  • Contact Us: If the problem continues, reach out to support team for assistance and to check if there are any known issues with their service.

By addressing these common causes and troubleshooting steps, you can improve your streaming experience and reduce buffering problems on your IPTV channels.


  1. Credit/Debit Cards: Visa, MasterCard, American Express, and Discover..

  2. PayPal: PayPal is a popular online payment platform.

  3. Digital Wallets: Apple Pay, Google Pay.

  4. Bank Transfers: Bank transfers or direct bank.

  5. Cryptocurrencies: Bitcoin, Ethereum, or others.

  6. Prepaid Cards/Vouchers: Prepaid cards or vouchers, such as prepaid Visa or MasterCard, might also be accepted as payment methods.

To obtain your subscription code after making the payment, follow these steps:

  1. Complete the Payment: Make sure you have completed the payment process as required by the service provider. This might involve entering your payment details, confirming the payment, and waiting for the transaction to be processed successfully.

  2. Check Your Email: After the payment is processed, the subscription code will be sent to the email address during the payment process. Check your email inbox for a message from us.

  3. Wait for Confirmation: The email containing the subscription code may take a few minutes to arrive, but as per the information provided, it should be available within 30 minutes after payment.

  4. Check Spam/Junk Folder: If you don’t see the email in your primary inbox, it’s possible that it could end up in your spam or junk folder. Be sure to check these folders as well.

  5. Contact Customer Support: If you still haven’t received the email after 30 minutes and you’ve checked all your folders, you can contact our customer support. They will be able to assist you and resend the email if necessary.

The typical response time for support tickets is generally within 1 to 2 hours. However, We strive to provide even faster responses, aiming to reply within one hour of receiving the ticket.

It’s essential to consider that response times can vary based on the service team’s workload, the complexity of the issue, and the availability of support staff. During periods of high demand or peak times, such as promotions, outages, or updates, the response time might be extended, reaching up to 3 hours or more.

Yes, we offer a refund but you must let us know within 2 days of buying our service. we strongly suggest doing the free trial testing before paid subscription. then you can order one month first, and renew 1/3/6/12 months as wanted in the following.

Yes, typically, the subscription starts immediately after you successfully make the payment and activate the subscription code. Once the payment is processed and confirmed, We will activate your subscription based on the chosen plan’s duration (e.g., 1 month, 3 months, 6 months, or 12 months).

In some cases, you may receive a unique activation code or a link to activate your subscription. Once activated, you should be able to access the service and start enjoying the benefits of your subscription right away.

It’s essential to review our instructions during the payment process to ensure a smooth and seamless activation of your subscription. If you encounter any issues or delays in activation, you can reach out to our support team for assistance.

To renew your subscription, follow these steps:

Go to the Pricing Page: Visit the pricing page. Here, you will find the different subscription plans available to choose from.

Order the Subscription: Select the subscription plan you want to renew. Click on the plan and proceed to the payment process. Follow the instructions to complete the payment for the chosen subscription duration (e.g., 1 month, 3 months, 6 months, or 12 months).

Receive the Subscription: After the payment is successful, you will receive the subscription details, which may include a unique activation code or a link to activate your renewed subscription.

Activate the Subscription: Use the received subscription details to activate your renewed subscription. This may involve entering the activation code or following the link provided. The activation process will enable your renewed subscription, and you will have access to the service for the chosen duration.

Enjoy the Renewed Subscription: Once the subscription is successfully activated, you can start enjoying renewed access to the service and its features.

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